Method and system for generating a call processing control record

ABSTRACT

A method and system enable the automatic generation of a call processing control record. A user creates a schedule entry comprising a plurality of data entries on an electronic scheduler. The data entries are transmitted from the electronic scheduler to a call processing control record generator. The data entries are compared with stored data. In response to the data entries, the call processing control record generator generates a call processing control record which can be stored in a call processing control record database. The call processing control record can be used to forward calls or transmit an announcement to the calling party.

BACKGROUND

The present invention relates generally to telecommunications servicesand more particularly to call processing.

Call forwarding systems that forward incoming calls based upon the dayof the week on which and/or the time of day during which incoming callsare received are well known. For example, U.S. Pat. No. 5,592,541 toFleischer [[[ et al., describes a system that forwards incoming callsbased upon the date and/or the time of day a call is received. The callsare forwarded in response to a call processing control record that canbe created by a user. To create the call processing records, the userutilizes his/her telephone to sequentially transmit data in the form ofdual-tone multi-frequency (DTMF) input to a telecommunications network.The data typically consists of the telephone number to which incomingcalls are to be forwarded along with date and time of day during whichsuch forwarding should occur. This data is received by the network andis used to create the call processing control record that contains theinformation provided by the user. The call processing control record canbe used to forward incoming calls. The forwarding of incoming calls inresponse to the call processing control record can typically beactivated and deactivated through input commands, such as DTMF input,provided by the user. Other call forwarding systems require the user toprovide the same type of information to the network via voice input.

Call forwarding systems such as these suffer from a common problemassociated with the time and effort required to create the callprocessing control records. These types of systems require the user tocreate the call processing control records by entering the data requiredto produce the call processing control record. The user is typicallyrequired to sequentially input the necessary data through the use of atelephone or by providing voice input. This process can be cumbersomeand time consuming, especially when multiple call processing controlrecords must be created by a user.

Accordingly, an improved system and method are needed for creating callprocessing control records that overcome these deficiencies.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a block diagram of a telecommunications system of a preferredembodiment.

FIG. 2 is a flow chart of a method for generating a call processingcontrol record of a preferred embodiment.

FIG. 3 is a block diagram of a first preferred embodiment of thetelecommunications system of FIG. 1.

FIG. 4 is a block diagram of a second preferred embodiment of thetelecommunications system of FIG. 1.

FIG. 5 is a more detailed flow chart of a first preferred embodiment themethod of FIG. 2.

FIG. 6 is a block diagram of a third preferred embodiment of thetelecommunications system of FIG. 1.

FIG. 7 is a block diagram of a fourth preferred embodiment of thetelecommunications system of FIG. 1.

FIG. 8 is a more detailed flow chart of a second preferred embodimentthe method of FIG. 2.

FIG. 9 is a flow chart of a method of a preferred embodiment forforwarding a call in response to a call processing control record.

FIG. 10 is a flow chart of a method of a preferred embodiment fortransmitting an announcement to a calling party in response to a callprocessing control record.

DETAILED DESCRIPTION OF THE PRESENTLY PREFERRED EMBODIMENTS

By way of introduction, the preferred embodiments described belowinclude a method and system for creating a call processing controlrecord. Electronic schedulers have become an increasing popular way forusers to keep track of upcoming events such as meetings andappointments. Electronic schedulers allow the user to create a schedulethat includes one or more schedule entries that include details aboutthe meetings, appointments, or other events that are scheduled to takeplace. Each schedule entry typically comprises a plurality of dataentries such as the date or dates that the event is scheduled to occur,the starting time of the event, the ending time of the event, thelocation of the event, the title of the event and the attendees of theevent. The user typically enters the appropriate data into theelectronic scheduler to create the schedule entry. In addition to theabove data entries, the schedule entry may include one or more telephonenumbers designated by the user or an announcement identifier designatedby the user. This data can also be used to create call processingcontrol records without requiring the user to duplicate hi/her effortsby entering the same data a second time.

In one embodiment, an electronic scheduler containing a schedulecomprising at least one schedule entry can transmit data to a callprocessing control record generator. The data preferably comprises theplurality of data entries described herein. The call processing controlrecord generator generates a call processing control record in responseto the data received from the electronic scheduler. The call processingcontrol record preferably comprises a starting date, an ending date, astarting time of day, an ending time of day, and one or more callforwarding telephone numbers or an announcement identifier. The callprocessing control record enables calls received on a specific dateand/or at a specific time of day to be forwarded to a call forwardingtelephone number. Alternatively, the call processing control record canenable the transmission of announcements to a calling party when a callis received on a specific date and/or at a specific time of day.

By way of example, FIG. 1 depicts a system 10 of a preferred embodiment.The system 10 comprises a network 20 and an electronic scheduler 40removably coupled with the network 20. The term “coupled with,” as usedherein, means directly coupled with or indirectly coupled with throughone or more components.

The network 20 preferably comprises a call processing control recordgenerator 50 and a call processing control record database 60. The callprocessing control record generator 50 preferably comprises a computerusable medium having first, second, and third computer readable programcodes 52, 54, 56 embodied therein. It is important to note that whilethe call processing control record generator 50 and the program codes52, 54, 56 have been shown as separate elements, their functionality canbe combined and/or distributed. It is also important to note that“medium” is intended to broadly include any suitable medium includinganalog or digital, hardware or software, now in use or developed in thefuture. The network 20 preferably further comprises a telecommunicationsnetwork as known to those skilled in the art. Alternatively, the network20 can comprise a computer network such as the Internet, or any othernetwork that is adapted to transmit, store and retrieve information.

The call processing control record database 60 preferably comprises atelecommunications network storage element as known to those skilled inthe art. According to an alternative embodiment, the call processingcontrol record database 60 can comprise any suitable storage elementadapted for use in the present embodiments. The call processing controlrecord database 60 can be located within the network 20 or external tothe network 20.

The electronic scheduler 40 preferably comprises a personal computerrunning a scheduler software program such as Outlook, Schedule+, ACT!,Sidekick or other suitable scheduler software programs as known to thoseskilled in the art. According to an alternative embodiment, theelectronic scheduler 40 can comprise a portable electronic schedulersuch as a Palm Pilot, a hand-held personal computer, or a palm-sizepersonal computer as known to those skilled in the art. Alternatively,the electronic scheduler 40 can comprise any combination of hardwareand/or scheduler software.

The system 10 of FIG. 1 can be used to implement the method 100 depictedin FIG. 2. a user creates or modifies at least one schedule entrycomprising a plurality of data entries using the electronic scheduler 40(step 110). The data entries preferably relate to a scheduled event andin this example comprise the starting date of the event, the ending dateof the event, the time of day on which the event begins, the time of dayon which the event ends, and one or more telephone numbers designated bythe user or an announcement identifier designated by the user. The oneor more telephone numbers preferably comprise telephone numbers wherethe user can be reached during the event. The announcement identifierpreferably identifies the specific announcement that the user hasselected from a plurality of standard pre-recorded announcements orcustom announcements that the user has recorded. The data entries canalso comprise a subscriber identification. The subscriber identificationcan comprise a password that can be used to prevent unauthorizedmodification of the call processing control records.

The data entries created by the user are then transmitted from theelectronic scheduler 40 to the call processing control record generator50 (step 120). When the data entries are transmitted to the callprocessing control record generator 50, the first computer readableprogram code 52 receives the data and arranges the data into theappropriate data fields used in a call processing control record (step130). The call processing control record preferably comprises aplurality of data fields including: a subscriber identification, one ormore forwarding telephone numbers or an announcement identifier, thedate on which the processing begins, the time at which processingbegins, the time at which processing ends, the date on which theprocessing ends, a flag or counter, and one or more blank identifierfields. The blank identifier fields can be used to monitor and audit,for example, the number of calls forwarded and the number of callscompleted. After the data has been deciphered, the second computerreadable program code 54 compares the received data with the data, ifany, that is presently stored in a current call forwarding controlrecord (step 140). The received data and the stored data can be comparedbased upon current starting and/or ending dates and times. The receiveddata can take precedence over stored data that corresponds to the samestarting and/or ending dates and times. If the received data differsfrom the stored data, the third computer readable program code 56generates a call processing control record (step 150) by replacing thestored in the appropriate data fields with the received data for thecorresponding data fields. This type of call processing control recordcan be used by the network 20 to forward incoming calls placed to theuser.

By way of further example, FIG. 3 depicts a preferred embodiment of thesystem 10 described above. The system 200 comprises service switchingpoints (SSPs) 220, 280, a signal transfer point (STP) 230, a servicecontrol point (SCP) 240, a database 242, a service management system(SMS) 250, a SMS database 252, a service node/intelligent peripheral(SN/IP) 295, a central office 260, a called telephone station 222, aforwarding telephone station 224, a calling telephone station 262 andthe electronic scheduler 40 as described above. In this embodiment, theelectronic scheduler 40 is removably coupled with the SSP 280.Intelligent network system components, commonly referred to as advancedintelligent network (AIN) components, suitable for implementing thepresent embodiment are commercially available from manytelecommunications component manufacturers and are know to those skilledin the art. AIN components can implement computer readable program code.Manufacturers of AIN components typically have a preferred programminglanguage and operating platform.

SSPs 220, 280 preferably comprise AIN switches that route calls,recognize and respond to triggers, generate queries to obtain callinformation and respond to returned call information. SSP 220 connectscalled telephone station 222 with central office 260 to enable acustomer at called telephone station 222 to place calls to and receivecalls from telephone station 262. SSP 280 is adapted to be removablycoupled with the electronic scheduler 40 to enable transmission of databetween the electronic scheduler 40 and the SCP 240. SSPs 220, 280preferably communicate with the other network elements in accordancewith a signaling protocol such as Signaling System 7 (SS7) or other suchsignaling protocols is known to those skilled in the art or developed inthe future. SSPs 220, 280 preferably generate queries to SCP 240 andreceive responses from SCP 240.

In addition, SSP 220 may include a call forwarding number field for eachof the telephone numbers assigned to SSP 220 as known to those skilledin the art. The call forwarding number field enables incoming calls tobe automatically forwarded by SSP 220 to the telephone number includedwithin the call forwarding number field when a call is placed to aparticular telephone number. The inclusion of a telephone number withinthe call forwarding number field can be controlled by the SCP 240 or theSMS 250 as described herein.

STP 230 preferably comprises a network element that transfers signalingcommunications in accordance with signaling protocols such as SS7 asknown to those skilled in the art. STP 230 preferably transfers queriesfrom SSP 220 to SCP 240 and responses to the queries from SCP 240 to SSP220.

SCP 240 preferably comprises an AIN element that stores call processinginformation and receives and responds to queries as known to thoseskilled in the art. SCP 240 preferably stores call processinginformation in database 242 and accesses the stored call processinginformation. SCP 240 can be configured to generate call processingcontrol records as described herein and to store such call processingcontrol records in database 242. SC 240 receives queries generated bySSP 220 and preferably responds to the queries by performing databasesearches to locate the requested call processing information. SCP 240can forward the located call processing information to SSP 220.

In addition, SCP 240 can be used to control the inclusion of a telephonenumber within the call forwarding number field of SSP 220. In responseto the creation of a call processing control record, SCP 240 canpopulate the call forwarding number field with the telephone numberincluded within the call processing control record. The SCP 240 can alsoremove the telephone number from the call forwarding number field inresponse to the call processing control record.

SMS 250 preferably comprises a network element that stores and processesdata and transmits data to and receives data from SCP 240. SMS 250typically stores data required to properly generate bills fortelecommunications services as known to those skilled in the art. SMS250 can store data in and retrieve data from SMS database 252 as knownto those skilled in the art. SMS 250 can be configured to generate callprocessing control records as described herein and store such callprocessing control records in SMS database 252. SMS database 252 can beconfigured internally within or externally of SMS 250 as known to thoseskilled in the art. Alternatively, SMS 250 can transmit data or callprocessing control records to SCP 240 as described herein.

In addition, SMS 250 can be used to control the inclusion of a telephonenumber within the call forwarding number field of SSP 220. In responseto the creation of a call processing control record, SMS 250 canpopulate the call forwarding number field with the telephone numberincluded within the call processing control record. The SMS 250 can alsoremove the telephone number from the call forwarding number field inresponse to the call processing control record.

Database 242 preferably comprises a data storage element for use withSCP 240 as known to those skilled in the art. Database 242 preferablystores call processing information that can be implemented by SSP 220 tocontrol the processing of calls. Such call processing information isknown to those skilled in the art. Database 242 can be configuredinternally within or externally of SCP 240 as known to those skilled inthe art.

Central office 260 preferably comprises a network switches as known tothose skilled in the art. Central office 260 connects telephone station262 with SSP 220 to enable callers at telephone station 262 to placecalls to and receive calls from the user at called telephone station222. Alternatively, central office 260 can comprise a AIN network switchas known to those skilled in the art.

Telephone stations 222, 224, 262 preferably comprise analog telephonesets as known to those skilled in the art. Alternatively, telephonestations 222, 224, 262 can comprise wireless, PCS, ISDN or any otherform of communication station known to those skilled in the art.

SN/IP 295 preferably comprises a network element that comprises hardwareand software as known to those skilled in the art. SN/IP 295 can be usedto record custom announcements and can store both custom announcementsand standard pre-recorded announcements. SN/IP 295 can also transmitannouncements to telephone stations 222, 224, 262 in response to a callprocessing control record as known to those skilled in the art.

Referring now to FIG. 4, an alternate embodiment of the system of FIG. 3is shown. In this embodiment, the electronic scheduler 40 can beremovably coupled to SSP 280 to enable the transmission of data from theelectronic scheduler 40 to SMS 250. SMS 250 can be adapted to generatecall processing control records as described herein. Alternatively, SMS250 can transmit the data received from electronic scheduler 40 to SCP240 where SCP 240 can generate a call processing control record inresponse to the data as described herein.

The systems depicted in FIGS. 3 and 4 can be utilized to implement themethod 300 depicted in FIG. 5. In this embodiment, a user creates ormodifies a schedule entry comprising a plurality of data entries usingelectronic scheduler 40 (step 310). A predetermined telephone number iscalled (step 320) to removably couple electronic scheduler 40 with SCP240 or SMS 250. The telephone number can be dialed by the user or by theelectronic scheduler 40 as known by those skilled in the art. When thetelephone number is dialed, the call is routed to SSP 280 where it issent to SCP 240 or SMS 250. SCP 240 or SMS 250 determines the protocolthat electronic scheduler 40 is utilizing (step 330) through traditionalhandshaking procedures as known to those skilled in the art. In responseto the determination of the protocol, electronic scheduler 40 is coupledwith SCP 240 or SMS 250 (step 340) such that data is transmitted fromelectronic scheduler 40 to SCP 240 or SMS 250. The data entries are thentransmitted from the electronic scheduler 40 to the SCP 240 or SMS 250(step 350). The data entries can be transmitted as packet information asknown to those skilled in the art. Alternatively, the data entries canbe transmitted in accordance with synchronization procedures such asthose provided by Microsoft's Active Sync software and Puma Technology'sIntellisync software as known to those skilled in the art. When SCP 240or SMS 250 receives the data, the data is automatically arranged intothe appropriate fields that comprise the call processing control record(step 360). The received data is then compared to data stored inexisting call processing control records (step 370). If there aredifferences between the data, a call processing control record isautomatically generated by SCP 240 or SMS 250 in response to the data(step 380). The call processing control record is then stored indatabase 242 or SMS database 252 (step 390). Alternatively, theappropriate forwarding telephone number can be placed in the callforwarding number field of the SSP 220 as described herein.

Referring now to FIG. 6, an alternate embodiment of the system of FIG. 3is shown. In this embodiment, electronic scheduler 40 is removablycoupled with a computer network 290 such that data is transmitted fromelectronic scheduler 40 to SCP 240. The computer network 290 preferablycomprises the Internet. Alternatively, the computer network 290 cancomprise any form of computer network configured to transmit data asknown to those skilled in the art. The computer network 290 preferablyutilizes a transmission protocol to enable the transmission of data fromelectronic scheduler 40 to SCP 240. One example of a suitabletransmission protocol is TCP/IP as known to those skilled in the art.Alternatively, the transmission protocol can comprise X.25, aclient-server protocol, or any other suitable transmission protocol asknown to those skilled in the art or developed in the future.

Referring now to FIG. 7, an alternate embodiment of the system of FIGS.4 and 6 is shown. In this embodiment, the electronic scheduler 40 isremovably coupled with computer network 290 such that data can betransmitted from electronic scheduler 40 to SMS 250 as described herein.

The systems depicted in FIGS. 6 and 7 can be utilized to implement themethod 305 depicted in FIG. 8. In this embodiment, a user creates ormodifies a schedule entry comprising a plurality of data entries usingelectronic scheduler 40 (step 310). The user then removably coupleselectronic scheduler 40 with computer network 290 (step 315). Theelectronic scheduler 40 and computer network 290 can be removablycoupled through traditional dial-up procedures as known to those skilledin the art. Alternatively, electronic scheduler 40 and computer network290 can be removably coupled through electronic transmissions of data asknown to those skilled in the art. The data entries are transmitted fromelectronic scheduler 40 to SCP 240 or SMS 250 via the computer network290 (step 325). The data entries can be transmitted as packetinformation as known to those skilled in the art. Alternatively, thedata entries can be transmitted in accordance with synchronizationprocedures such as those provided by Microsoft's Active Sync softwareand Puma T echnology's Intellisync software as known to those skilled inthe art. When SCP 240 or SMS 250 receives the data, the data is arrangedinto the appropriate fields that comprise the call processing controlrecord (step 335). The received data is then compared to data stored inexisting call processing control records (step 370). If there aredifferences between the data, a call processing control record isautomatically generated by SCP 240 or SMS 250 in response to the data(step 380). The call processing control record is then stored indatabase 242 or SMS database 252 (step 390). Alternatively, theappropriate forwarding telephone number can be placed in the callforwarding number field of the SSP 220 as described herein.

Referring now to FIG. 9, a call placed to the called telephone station222 is forwarded to the forwarding telephone station 224 in response toa call processing control record created in accordance with the abovemethods. Assume for purposes of this example that a call processingcontrol record has been created in response to a schedule entry usingthe systems and methods described herein. The call processing controlrecord indicates that during a prescribed time period, the user can bereached at the forwarding telephone station 224 instead of his/hernormal location at the called telephone station 222. When a caller atcalling telephone station 262 places a call to called telephone station222 (step 410), the call is routed to SSP 220 (step 420). When SSP 220receives the call, a terminating attempt trigger is activated (step430). In response to the trigger, a query is generated and transmittedto SCP 240 (step 440). In response to the query, the SCP 240 accessesdatabase 242 and retrieves the call processing control record created bythe called party (step 450). The SCP 240 returns the appropriate callcontrol information to SSP 220 (step 460) in response to the callprocessing control record. In response to the call control information,SSP 220 forwards the call to forwarding telephone station 224 (step470).

Referring now to FIG. 10, an announcement can be played to a callingparty in response to a call processing control record created inaccordance with the above methods when a call is placed to the calledtelephone station 222. Assume for purposes of this example that a callprocessing control record has been created in response to a scheduleentry using the systems and methods described herein. The callprocessing control record indicates that during a prescribed timeperiod, the user is unavailable and that an appropriate announcementshould be played to the calling party when a call is placed to the userduring the prescribed time. When a caller at calling telephone station262 places a call to called telephone station 222 (step 510), the callis routed to SSP 220 (step 520). When SSP 220 receives the call, aterminating attempt trigger is activated (step 530). In response to thetrigger, a query is generated and transmitted to SCP 240 (step 540). Inresponse to the query, the SCP 240 accesses database 242 and retrievesthe call processing control record created by the called party (step550). The SCP 240 returns the appropriate call control information toSSP 220 (step 560) in response to the call processing control record. Inresponse to the call control information, SSP 220 routes the call toSN/IP 295 (step 570). After receiving the call, SN/IP transmits anannouncement to calling telephone station 262 (step 580). Theannouncement can indicate that the user is unavailable. In addition, theannouncement can indicate a telephone number at which the user can bereached. Alternatively, the announcement can indicate that the user willreturn the call or that the calling party should try to reach the userat a later time.

It should be noted that in the case of an error involving the callprocessing control record whereby the call processing control recordsought cannot be found or does not exist, the SCP 240 can be configuredto complete the call as dialed.

In accordance with an alternative embodiments, different schemes can beused to indicate when the call processing control record is to beactivated. For example, the hours in a year could be consecutivelynumbered and starting and ending hours could be used in place of thestarting and ending dates and times. Alternatively, a duration fieldcould be used in conjunction with a starting time and/or starting datein place of an ending time and/or date.

It is to be understood that a wide range of changes and modifications tothe embodiments described above will be apparent to those skilled in theart and are contemplated. It is therefore intended that the foregoingdetailed description be regarded as illustrative rather than limiting,and that it be understood that it is the following claims, including allequivalents, that are intended to define the spirit and scope of theinvention.

1. A method for creating a call processing control record comprising:(a) receiving electronic schedule data; (b) comparing the electronicschedule data with stored data to determine if the electronic scheduledata differs from the stored data; and (c) automatically generating acall processing control record if the electronic schedule data differsfrom the stored data, where the call processing control record comprisesan indication of a user's selection of a particular announcement to betransmitted to a caller in response to a call being placed to the userduring a certain time period.
 2. The method of claim 1, wherein theelectronic schedule data is received via a telecommunications network.3. The method of claim 1, wherein the electronic schedule data isreceived via a computer network.
 4. The method of claim 1, wherein theelectronic schedule data is received via the Internet.
 5. The method ofclaim 1, wherein the electronic schedule data is received via a computernetwork utilizing a TCP/IP protocol.
 6. The method of claim 1, whereinthe electronic schedule data is transmitted via a computer networkutilizing a X.25 protocol.
 7. The method of claim 1, further comprising:(d) receiving, at a switch, a call from a calling party; (e) accessingthe call processing control record after receiving the call; and (f)transmitting an announcement to the calling party based upon theindication in the call processing control record.
 8. The method of claim7, wherein (e) comprises: (e1) generating a query that is transmittedfrom a service switching point to a service control point; and (e2)using the service control point to access the call processing controlrecord.
 9. The method of claim 7, wherein (f) comprises: (f1) routingthe call from the switch to a service node; and (f2) using the servicenode to transmit the announcement to the calling party.
 10. The methodof claim 7, wherein (f) comprises: (f1) routing the call from the switchto an intelligent peripheral; and (f2) using the intelligent peripheralto transmit the announcement to the calling party.
 10. The method ofclaim 7, wherein the announcement comprises an indication that the useris unavailable.
 11. The method of claim 7, wherein the announcementcomprises an indication of a telephone number at which the user can bereached.
 12. The method of claim 1, wherein the indication of the user'sselection of a particular announcement to be transmitted to the callersignifies that an announcement comprising a message that the user isunavailable should be transmitted to the caller.
 13. The method of claim1, wherein the indication of the user's selection of a particularannouncement to be transmitted to the caller signifies that anannouncement comprising an indication of a telephone number at which theuser can be reached should be transmitted to the caller.
 14. A systemfor creating a call processing control record comprising: a callprocessing control record generator operative to: receive electronicschedule data; compare the electronic schedule data with stored data todetermine if the electronic schedule data differs from the stored data;and automatically generate a call processing control record if theelectronic schedule data differs from the stored data, where the callprocessing control record comprises an indication of a user's selectionof a particular announcement to be transmitted to a caller in responseto a call being placed to the user during a certain time period.
 15. Thesystem of claim 14, wherein the call processing control record generatorcomprises a service management system.
 16. The system of claim 14,wherein the call processing control record generator comprises atelecommunications network component.
 17. The system of claim 16,further comprising a service node/intelligent peripheral coupled withthe call processing control record generator, the servicenode/intelligent peripheral being responsive to the call processingcontrol record and being operative to transmit an announcement to acalling telephone station in response to the call processing controlrecord.
 18. A computer usable medium having computer readable programcode embodied therein for creating a call processing control recordcomprising: a first computer readable program code for causing acomputer to receive electronic schedule data; a second computer readableprogram code for causing a computer to compare the electronic scheduledata with stored data to determine if the electronic schedule datadiffers from the stored data; and a third computer readable program codefor causing a computer to automatically generate a call processingcontrol record if the electronic schedule data differs from the storeddata, where the call processing control record comprises an indicationof a user's selection of a particular announcement to be transmitted toa caller in response to a call being placed to the user during a certaintime period.
 19. The invention of claim 18, further comprising a fourthcomputer readable program code for causing a computer access the callprocessing control record in response to the receipt of a call directedto the user.
 20. The invention of claim 18, further comprising a fourthcomputer readable program code for causing a computer to transmit anannouncement to the caller based upon the indication in the callprocessing control record.